Entry Software Corporation, developers of TeamHeadquarters project management and help desk applications, announced today that the City of London has completed the implementation of TeamHeadquarters. The city is using the app to administer facilities management support and development projects.
Jim Klingenberger, the Manager of Assets and Energy Reliability said, “We conducted an extensive search for a solution that would simplify our customer service intake processes. To succeed the system needed to help us allocate human resources and provide key built in metrics. TeamHeadquarters was the solution that fit all our requirements. We were then pleasantly surprised to discover that Entry Software is in London.” Jim also says,“Teamheadquarters has a simple interface and it’s easy to use”.
Of the company’s recent success with the City of London, Entry Software’s CEO, Mark Donais said, “we’re delighted that the City of London is using TeamHeadquarters and supporting a local business to manage the facilities of the city”. “Our local customer base is increasing significantly as our product, TeamHeadquarters continues to evolve.”
Fundamental to the city’s facilities management solution is TeamHeadquarters help desk ticketing system and Customer Self Service Web Portal. TeamHeadquarters has enabled the city to:
- Make it easy for facilities personnel to input and submit service requests
- Easily evaluate service requests and assign the them to facilities resources
- Understand workloads and trends using TeamHeadquarters built-in dashboards
- Communicate effectively with service employees and customers