Infinity Telecentre

120 Wellington St., Suite 302view map

London, Ontario


Company Overview

Infinity Telecentre is a locally owned small business that has been providing award-winning customer service on behalf of their clients for more than two decades. Infinity’s clients range from one-person operations to multi-national organizations, and span all industries. The services provided are tailored to each client’s unique needs, all with a common goal of providing an efficient solution that enhances their relationships with their client base. These services range from basic remote reception and message taking, to service coordination for corporations with multiple specialties across several territories. There is no job too big or too small for Infinity; regardless of the situation, they are always happy to answer the call, 24/7/365.

Core products & services

Customer Service


Remote Reception


Data Entry


Customer Care


Service Coordination/Dispatch


Lead Qualification


After-Hours Support


Emergency Response - technical, building, trades, monitoring



Industry:

professional servicesProfessional Services

Company founded in:

1996

TechAlliance member since:

2016


Key Personnel

Blake Dawson
General Manager

Having co-founded Infinity Telecentre in 1996, Blake Dawson takes great pride in the fact that many of his original clients are still with him after over two decades. In fact, the majority of clients who have entrusted Infinity with their business have remained for several years. Blake’s leadership, collaborative nature, and dedication to exceptional service have also cultivated remarkably long-standing relationships with staff. Unlike similar organizations, Infinity has an incredibly experienced and loyal team, with a third of the current staff employed since the organization’s beginning.

As sole owner and General Manager of Infinity, Blake is largely responsible for the strategic direction and technological investments of the company. Having started his career with a large communications enterprise, Blake came to understand the value of corporate communications, and the impact that technology had on consumer relations. Since Infinity’s inception, Blake has maintained and expanded his knowledge of communications technology, ensuring that Infinity offers the latest and best available solutions and services to their clients. Blake maintains membership with several business, professional, and industry associations and is highly engaged in various telecommunications technology networks.

 

 

Awards & Nominations:

  • Cam-X Award of Excellence